Univonix PBX Solutions
One of the most challenging elements for a voice management team is getting clear visibility of the current state of their legacy PBX environments. The need for clarity becomes critical when assessing PBX feasibility for migration. Univonix delivers this clarity through the extraction and analysis of quotative data that illuminates for decision makers the potential issues and opportunities that must be scoped and resourced for a successful migration project!
Delivering visibility into the current state of your legacy PBX, its migration opportunities and challenges!
The Univonix PBX Assessment is an automated migration readiness report that provides unparalleled clarity focused on assessing and analyzing the readiness of your legacy PBX for a digital transformation project. This clarity is based on real quantitative data and not on assumptions or guess-timation.
Overview
The report is delivered within one business day and includes the following output:
- An accurate overview of the legacy PBX, including relevant voice data statistics
- Detailed feature parity gap analysis from source to target PBX, including how many users or devices can be migrated without any loss of features or functionality
- A Device inventory for the legacy PBX including a detailed breakdown of endpoints
Value Delivered
-
Visibility, an early-stage pre-sale/discovery tool that delivers an aggregated view of the customers PBX system, for;
- Auditing & Documentation needs
- A detailed migration readiness review to reduce migration scoping risk, improving migration project resource planning, project costing and accuracy of project timelines
- Insight, the ability to know ‘up-front’ the migration challenges, where they will be and address them specifically…‘no more nasty migration surprises’!
- Data Integrity, replace the classic ‘manual’ site survey, prone to human errors, with an automated migration readiness tool that significantly reduces your risk and is completed with 24 hours
- The PBX Assessment is a Self-Service SaaS tool, no need for on-premise installation or expertise in legacy PBX systems
Enabling granular visibility into legacy PBX configuration data, down to extension level for Analysis and Planning
Univonix Analyzer is a self-service SaaS portal that provides user-friendly access to detailed legacy PBX configuration data focused on assessing and analyzing the readiness of your legacy PBX for migration and initiating the migration planning process. All data shown in the Analyzer portal is quantitative data taken directly from the legacy PBX.
Overview
Analyzer data is processed within one business day, the portal is accessible as soon as data processing completes. The Analyzer includes the following output:
For Avaya CM
- Devices: detailed data on all Stations & Attendant Consoles
- Groups: Hunt Groups, Pickup Groups, Coverage Answer, Intercom Groups…
- Abbreviated Dial: System, Group, Personal, Enhanced
- Call Center: Announcements (with built-in tools to play back, transcribe and download audio) Agents, Holiday, Skills, VDN’s, Vectors & Routing, Automated rendering of Call Flows into graphic diagrams
For Cisco CUCM
- Users: detailed data on all CUCM Users
- Devises: detailed data on all Phones, Devise Profile and Remote Destinations
- Lines: Route Partition, Gateways, Denice Pools, Trunks
- Groups: Hunt Groups, Pickup Groups
- Routes: Patterns, Lists, Groups, CTI Points
Value Delivered
- Visibility, an early-stage discovery and planning tool that delivers low level access to PBX configuration data greatly reducing voice migration scoping risk, improving project resource planning, project costing and accuracy of project timelines
- Insight, the ability to know the migration challenges ‘up-front’, where the hurdles will be and address them specifically…‘no more nasty migration surprises’!
- Time Saved, replace the classic ‘manual’ site survey with an automated discovery process that significantly reduces delivery time and risk, no human errors
- Accessibility, explore complex PBX configurations using a modern ‘user-friendly’ interface that’s searchable and highly effective with all data downloadable to excel
- Legacy Investments, preserve legacy investments made in the creation and maintenance of call flows, vectors and announcements which can be migrated to the new system
Enabling granular visibility into the number of incoming and outgoing calls, analyzed by User, Device, Lines and Hunt Groups
Overview
This analysis is only available if the customer is actively recording CDR Data on the PBX. The CDR data is processed within one business day and is displayed within the project on the Analyzer portal. The data is accessible as soon as processing completes.
Value Delivered
- Visibility of the number of incoming and outgoing calls for a specific time period, audited by Users, Devices, Lines and Hunt Groups
- The data can be used to optimize subscription fees by identifying unused or under-utilized lines and/or devices
- Time Saved, replace the ‘manual’ CDR review with an automated discovery process that significantly reduces delivery time and risk, no human errors
- Accessibility, explore complex CDR configurations using a modern ‘user-friendly’ interface that’s searchable and highly effective with all data downloadable to excel
- No knowledge of legacy PBX or CDR systems is needed to deliver results
Voice cost analysis delivers visibility of voice calling usage profiles and their associated costs.
Overview
Enables visibility into the real cost of calling expenses and provides insight to reduce the risk of disruption to business as the customer transitions their voice environment to the cloud. This is done through detailed vender rate card cost analysis and comparison. This analysis is only available if the customer is recording and has access to supplier/carrier CDR Data.
Value Delivered
- Insights that enable detailed financial impact planning and voice cost optimization.
- CDR Rate Card Cost Analysis Report will deliver visibility to Audit voice calling usage profiles and associated costs to optimize costs and deliver clear financial impact
- CDR Accurate Cost Modelling, a call cost comparison report that calculates each call in a CDR with alternative rates being offered
- Cost Combination Report, shows results from all individual Cost Comparison reports generated across different countries and or suppliers, annualising the figures in a single document.
- Voice Profile Management Report, documents all called/received domestic and international call destinations highlighting the Top 20 Insights by cost, duration and frequency
Enabling accelerated planning for PBX data migration from legacy PBX To Cloud Voice
Univonix Planner is a powerful tool to cleanse, correlate and plan the correct data model configurations needed for a seamless migration to target cloud PBX. Univonix Planner will surface issues, conflicts and dependencies down to the extension level, whilst tracking the progress of issue resolution and migration data readiness. All information shown in the Planner is a quantitative amalgam of data mapped from both the source PBX and the target environment.
Overview
An effective migration plan is crucial for project success, Planner project data is analyzed, processed and ready for project planning within one business day. The Planner includes the following capabilities:
- Delivers a ‘single pain of glass’ for large complex multiple PBX enterprise projects
- Detailed migration path mapping with feature configuration down to the extension level, allowing you to address all issues and conflicts before migration takes place
- Conversion of legacy Hunt Groups & call flows/IVR to Call Queues & Auto Attendants covering the planning of both user migration and system level features
- Migration project tracking tools for effective enterprise grade project management
- Enables a phased migration approach to support coexist of legacy and cloud PBX
- A Step-by-Step automated migration methodology
Migration Service Coverage
- Devices: Stations & Attendant Consoles
- Groups: Hunt Groups, Pickup Groups, Coverage Answer, Intercom Groups, Trunk Groups, Page Groups, Call Parks
- Phone Types: IP Phones, CAP’s, Analog Phones, Fax, Telepresence…
- DID: Number normalization rules for bulk updates of numbers or extensions into E.164 format
- User/Device Profiles: the policies and licenses each user or device needs to enable specific functionality in the new system
Value Delivered
- Visibility, a comprehensive planning and PBX migration project management tool that delivers low level access to view and edit PBX configuration data, greatly increasing data integrity, reducing data errors, improving project accuracy, shortening timelines and significantly reducing day two issues
- Insight, the planner will focus the delivery teams efforts onto critical areas where expertise is needed and automate the rest, highlighting issues such as, identifying missing data, data conflicts and feature parity issues
- Time Saved, replace the classic ‘manual’ planning process with an automated data driven planning tool that significantly reduces migration schedules and time to consumption
An automated provisioning tool that delivers precise migration plan implementation, with No Human Errors
The Migrate module runs a full set of data validation tests to validate the Migration Plan and the Target data set, once all validation issues have been cleared, Migrate will provision the plan to the target cloud voice system. The validation step significantly reduces errors, saves considerable time, effort and resources, leading to a near frictionless end user adoption experience when provisioning the new system.
- Delivers a ‘single pain of glass’ for large complex multiple PBX enterprise projects
- Data Integrity Validation Gates allowing you to address all issues and data conflicts before migration takes place, such as, are the required licenses available on the target system, were the correct phone numbers ported etc.
- Migration project tracking tools for effective enterprise grade project management
- Designed to support a phased migration methodology to accommodate large, complex enterprise grade PBX migration projects
- A Step-by-Step automated migration methodology
Migration Service Coverage
- Devices: Stations & Attendant Consoles
- Groups: Hunt Groups, Pickup Groups, Coverage Answer, Intercom Groups, Trunk Groups, Page Groups, Call Parks
- Phone Types: IP Phones, CAP’s, Analog Phones, Fax, Telepresence…
- DID: Number normalization rules for bulk updates of numbers or extensions into E.164 format
- User/Device Profiles: the policies and licenses each user or device needs to enable specific functionality in the new system
Value Delivered
- Delivery, a comprehensive provisioning and PBX migration project management tool that effectively highlights migration data issues for resolution, greatly increasing data integrity, reducing data errors, improving project accuracy, shortening timelines and significantly reducing day two issues
- Insight, Migrate will focus the delivery teams efforts onto data issues where expertise is needed and automate the rest, highlighting issues such as, identifying missing data, data conflicts and feature parity issues
- Time Saved, replace the classic ‘manual’ provisioning process with an automated data driven migration tool that significantly reduces migration schedules and time to consumption
