Univonix Migration Readiness Solutions
One of the most challenging elements for any voice management team is obtaining a clear picture of their legacy environments current state, but the need for this clarity becomes critical when assessing the feasibility for a voice migration project. Univonix delivers this clarity through the extraction and analysis of quotative data that illuminates for decision makers the potential issues and opportunities that must be scoped and resourced for a successful migration project!
Delivering visibility into the current state of your legacy PBX, its migration opportunities and challenges!
The Univonix PBX Assessment is an automated migration readiness report that provides unparalleled clarity focused on assessing and analyzing the readiness of your legacy PBX for a digital transformation project. This clarity is based on real quantitative data and not on assumptions or guess-timation.
Overview
- An accurate overview of the legacy PBX, including relevant voice data statistics
- Detailed feature parity gap analysis from source to target PBX, including how many users or devices can be migrated without any loss of features or functionality
- A Device inventory for the legacy PBX including a detailed breakdown of endpoints
Value Delivered
- Visibility, an early-stage pre-sale/discovery tool that delivers an overview of the customers voice system, greatly reducing voice migration scoping risk and improving migration project resource planning, project costing and accuracy of project timelines
- Insight, the ability to know the migration challenges ‘up-front’, where the hurdles will be and address them specifically,…‘no more nasty migration surprises’!
- Secure your Data Integrity, replace the classic ‘manual’ site survey, prone to human errors, with an automated migration readiness tool that significantly reduces your risk
- A Self-Service SaaS platform with no need for on-premise installation
Delivering Visibility into the current state of your legacy PBX Endpoint Devices and upgrade options!
The Univonix PBX Endpoint Report is an automated migration readiness assessment that provides full visibility of endpoint device data on the legacy PBX. This data is critical for assessing the resources and effort needed for a digital transformation project. This clarity is based on real quantitative data and not on assumptions or guess-timation.
Overview
- An endpoint device inventory for the legacy PBX including a detailed breakdown of endpoint types and models
- Category level endpoint mapping with recommendations for alternative ‘cloud ready’ devices
- An aggregated view of the legacy PBX voice data statistics
Value Delivered
- Visibility, an early-stage pre-sale/discovery tool that delivers a detailed view of the PBX endpoint set up, reducing voice migration scoping risk and improving migration project resource planning, project costing and accuracy of project timelines
- Insight, over all legacy endpoint devices, by category and specific models, including: IP phones, Telepresence, Soft Phones, Video Phones, Analog Phones etc.
- Exact count of how many end-point devices and models are configured on the PBX
Enabling granular visibility into legacy PBX configuration data, down to extension level for Analysis and Planning
Univonix Analyzer is a self-service SaaS portal that provides user-friendly access to detailed legacy PBX configuration data focused on assessing and analyzing the readiness of your legacy PBX for migration and initiating the migration planning process. All data shown in the Analyzer portal is quantitative data taken directly from the legacy PBX.
Overview
- Devices: detailed data on all Stations & Attendant Consoles
- Groups: Hunt Groups, Pickup Groups, Coverage Answer, Intercom Groups…
- Abbreviated Dial: System, Group, Personal, Enhanced
- Call Center: Announcements (with built-in tools to play back, transcribe and download audio) Agents, Holiday, Skills, VDN’s, Vectors & Routing, Automated rendering of Call Flows into graphic diagrams
- Users: detailed data on all CUCM Users
- Devises: detailed data on all Phones, Devise Profile and Remote Destinations
- Lines: Route Partition, Gateways, Denice Pools, Trunks
- Groups: Hunt Groups, Pickup Groups
- Routes: Patterns, Lists, Groups, CTI Points
Value Delivered
- Visibility, an early-stage discovery and planning tool that delivers low level access to PBX configuration data greatly reducing voice migration scoping risk, improving project resource planning, project costing and accuracy of project timelines
- Insight, the ability to know the migration challenges ‘up-front’, where the hurdles will be and address them specifically…‘no more nasty migration surprises’!
- Time Saved, replace the classic ‘manual’ site survey with an automated discovery process that significantly reduces delivery time and risk, no human errors
- Accessibility, explore complex PBX configurations using a modern ‘user-friendly’ interface that’s searchable and highly effective with all data downloadable to excel
- Legacy Investments, preserve legacy investments made in the creation and maintenance of call flows, vectors and announcements with can be migrated to the new system
Enabling granular visibility into legacy Contact Center configuration data for analysis and migration planning
Univonix Contact Center (CC) Analyzer is a self-service SaaS portal that provides user-friendly access to detailed CC configuration data, focused on assessing and analyzing the readiness of your legacy CC for migration. The portal delivers user friendly access to critical data for migration planning. All data shown in the Analyzer portal is quantitative and taken directly from the legacy CC environment.
Overview
- VDN analysis and automated rendering of Vector/Call Flows into graphic diagrams
- Agent analysis including Skills etc.
- Vector Variables, Routing Tables, Service Hours and Holiday Routing
- Announcements with built in tools to playback, transcribe and download audio
- Automated rendering of Call Flows Scripts into graphic diagrams
- Applications, Triggers and Contact Service Queues
- Resources, Teams and Agent Skills
- Prompts with built in tools to playback, transcribe and download audio
Value Delivered
- Visibility, an early-stage discovery and planning tool that delivers low level access to CC configuration data greatly reducing voice migration scoping risk, improving project resource planning, project costing and accuracy of project timelines
- Insight, the ability to know the migration challenges ‘up-front’, where the hurdles will be and address them specifically…‘no more nasty migration surprises’!
- Time Saved, replace the classic ‘manual’ site survey with an automated discovery process that significantly reduces delivery time and risk with no human errors
- Accessibility, explore complex CC configurations using a modern ‘user friendly’ interface that’s searchable and highly effective with all data downloadable to excel
- Legacy Investments, preserve legacy investments made in the creation and maintenance of call flows, vectors and announcements which can be migrated to the new system
