Advanced Process Automation for…
Automated UCCX Contact Centre Discovery and Migration
- Enabling visibility and analysis of your legacy UCCX Contact Centre system for
- Auditing & Documentation purposes
- A detailed migration readiness review
- Includes access to audio prompts, agents, teams, skills, etc.
- Visualization of all Call Flow scripts into Call Flow diagrams
- A comprehensive set of planning & provisioning tools for automated migration from UCCX to Webex Cloud Contact Centre
Automated CUCM Discovery and Migration
- Enabling visibility and analysis of your legacy CUCM system for
- Auditing & Documentation purposes
- A detailed migration readiness review
- Includes a comprehensive feature parity gap analysis from CUCM to Webex Calling
- Detailed 'end-point’ inventory breakdown
- A comprehensive set of planning & provisioning tools for automated migration from CUCM to Webex Calling
Automatically convert UCCX scripts into Webex Contact Center Flow
Univonix migration tool will automatically convert UCCX scripts into call flow diagrams and enable one click provisioning of UCCX scripts into Webex Contact Center Flow designer
Automatically convert UCCX CSQs into Webex Contact Center Queues
The Contact Center migration platform enables detailed analysis of UCCX CSQs. Filter results by Routing Type, Active Contacts, Time in Queue or Service Level and edit queues before migration.
Automatically migrate UCCX Skills into Webex Contact Center Skills
Assess, clean and edit Skills data from the UCCX before migration to Webex, filter results by Name, Description or Service Level .